DPT GROUP Return & Refund Policy

At DPT GROUP, we aim to supply only high-quality electrical and engineering spares. If you are not fully satisfied with your purchase, please review our return policy below.

Returns

  • You may request a return within 14 days of receiving your order.
  • To qualify for a return:
    • The item must be unused, uninstalled, and in the original packaging.
    • All manuals, accessories, and components must be included.
    • Proof of purchase (invoice or order number) is required.

Non-Returnable Items

  • Items that have been used, installed, altered, or damaged after delivery.
  • Clearance, special order, or custom-fabricated items.
  • Electrical items that have been connected or powered on.
  • Digital products, software, or licenses.

Refunds

  • Once the returned item is inspected and approved, a refund will be processed to your original method of payment within 7–10 business days.
  • Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item supplied).

Exchanges

  • We will replace items only if they are defective, damaged, or supplied incorrectly.
  • Please contact our support team before returning an item for exchange.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our mistake.
  • We recommend using a trackable courier service. DPT GROUP will not be responsible for returns lost in transit.

How to Start a Return

To request a return or exchange, please contact our support team at:
📧 info@dptgroupsa.co.za
📞 +27 64 599 0135

Our team will provide the return authorization and shipping instructions.

 

DPT GROUP Warranty & Liability Policy

Warranty Coverage

  • All products supplied by DPT GROUP are warranted against manufacturing defects for a period of [X months] from the date of purchase, unless otherwise stated.
  • This warranty applies only to products purchased directly from DPT GROUP or its authorized distributors.
  • Warranty claims are subject to inspection and approval by DPT GROUP.

Warranty Exclusions

This warranty does not cover:

  • Damage caused by incorrect installation, misuse, negligence, or unauthorized modification.
  • Normal wear and tear.
  • Electrical components that have been connected incorrectly or exposed to unsuitable operating conditions.
  • Products used outside their specified ratings, capacities, or intended applications.
  • Consumable parts (fuses, bulbs, filters, etc.).

Liability Disclaimer

  • DPT GROUP shall not be held responsible for any indirect, incidental, or consequential damages, including (but not limited to) equipment downtime, production loss, or financial loss arising from product use.
  • Responsibility for correct installation and application lies with the qualified installer or end user.
  • Products must be installed and operated in accordance with industry standards, local regulations, and the manufacturer’s guidelines.

Claim Procedure

  • To file a warranty claim, customers must provide:
    • Proof of purchase (invoice or order number).
    • Description of the fault/issue.
    • Photographs or supporting evidence (if applicable).
  • Products may need to be returned for inspection before a replacement or repair is issued.
  • Warranty claims should be submitted to:
    📧 info@dptgroupsa.co.za
    📞 +27 64 599 0135

Final Decision

  • DPT GROUP reserves the right to repair, replace, or credit the item at its sole discretion.
  • The outcome of all warranty claims will be final.

 

Get In Touch
6 Joel Ave, Farrar Park, Boksburg, 1459
info@dptgroupsa.co.za
+27 64 599 0135/+27 81 039 0346